ANIMAL SERVICES CLERK DISPATCHER

Job Specifications

Class Code: AD3 
Analyst:  GLD
Date Originated: 6/04
Date Revised:  N/A

SANTA CRUZ COUNTY

DEFINITION

Under general supervision, to dispatch Animal Services Authority staff and equipment in a coordinated manner; provide emergency contact to Animal Services staff in the field; to operate a radio receiver and voice transmitter to handle routine and emergency calls and transmit messages; and do other work as required.

DISTINGUISHING CHARACTERISTICS

This single position class works with the public and other agencies to obtain information on animal related situations and emergencies and to dispatch Animal Services Authority staff, officers, and equipment to answer questions or to refer calls. 

TYPICAL TASKS

Answers phone and radio inquiries on animal-related problems, requests basic information to determine nature of call, location of the problem, type of action, and personnel and equipment required; gives out information or refers callers as appropriate; dispatches Animal Services Authority staff and equipment; refers to manuals and formats to access data and obtain desired information; reads road and street atlas, wall maps, business and residential directories and manuals to pinpoint inquiry or emergency areas and give accurate directions to Animal Services Authority personnel; maintains detailed log records of calls; maintains fuel supply for Animal Services Authority vehicles by monitoring use and ordering fuel as required; maintains an inventory for supplies; keeps accurate records using a computer. Effectively prioritizes work in an environment of competing priorities. May maintain and update computerized equipment inventory; routes correspondence; may prepare correspondence and reports; maintains records and files. Incumbents assist in coordinating activities related to rabies control in collaboration with State or County health departments as required and maintains files related to the investigation of animal bites as required, and ensures the quarantine of animals which have bitten humans or other animals are completed in accordance with State and local laws and regulations. Reports suspected cases of rabies to proper health officials, assists in arranging for necessary tests and treatment of animals and suspected victims and follows up; assists in the sale of licenses and the collection of established fees by Animal Services Authority officers and staff; communicates State and local laws, procedures, and animal care practices to the public and other agencies. May assist with front office duties as required, such as receiving animals from the public, or releasing animals to the public, and collecting applicable fees.

EMPLOYMENT STANDARDS

Knowledge:

Ability to:

Training and Experience: Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: One year of office or field experience in an animal care or control facility or related agency that has included public contact.

Special Requirements/Conditions: 

Bargaining Unit: 41
Workersí Comp Code: 1073
EEOC Code: 05
OCC Unit Group: 18