SANTA CRUZ COUNTY MARCH 1983
Under general supervision, to do a wide variety of difficult and responsible clerical work; and to do related work as required.
Positions in this class are characterized by the performance of specialized, difficult and responsible clerical work requiring thorough knowledge of clerical methods and procedures and the exercise of considerable discretion and independent judgment in performing and scheduling their work. Incumbents may have extensive public contact which entails explanation of departmental policies, laws and procedures and which requires broad knowledge of the functions of County departments. Supervision exercised by positions in this class is usually limited to providing technical direction to subordinates and providing initial training and orientation to new employees.
Reviews reports, applications and records for accuracy, completion and compliance with applicable rules, regulations, procedures and precedents; posts a variety of information to control records where selection is based on use and purpose of media and applicable rules and regulations; sets up and maintains complex filing systems; compiles a variety of narrative and statistical reports, locating sources of information and devising forms to post and summarize data.
Provides information to the public, employees and other departments where judgment and explanation of departmental functions, procedures, policies and rules is required; refers persons to appropriate department or personnel for assistance; acts as the final check or expert on records or procedures for employees, departments or the general public.
Relieves technical staff or administrator of office details and more routine administrative details, including screening correspondence and calls, initiating replies to more routine correspondence, providing information with explanation of procedures and rules, maintaining and giving out information on complex records, and assembling information from files, resource documents and other departments which requires knowledge of county operations and departmental polices, rules and regulations.
Provides expert advice to a large number of personnel on procedures for data input in a complex and rapidly changing record keeping system; reviews computer input and output documents for completeness and proper coding, refers errors to the document's originator, answers questions and provides instruction to personnel concerning input problems; batches input documents.
Operates standard office equipment, such as photocopy machine, adding machine, microfilm reader and microfiche reader.
May provide technical direction to subordinates.
May provide vacation and other temporary relief for super-visor or for other classes as required.
Two years of experience in general office clerical work that demonstrates application or possession of the required knowledge and abilities listed below. Formal secretarial or general office clerical training may be substituted for up to one year of the required experience on an hour for hour basis.
Thorough knowledge of office procedures and practices, including preparation of correspondence and reports and filing;
General knowledge of business English, spelling, grammar, and punctuation;
Some knowledge of the principles of supervision and training may be required.
Devise and modify work methods and procedures to serve changing needs;
Perform varied and difficult clerical work involving independent judgment and requiring accuracy and speed;
Quickly learn the specific operations of the office to which assigned;
Read and write English;
Spell correctly and use correct English;
Understand and follow oral and written directions;
Establish and maintain cooperative relationships with the public and others contacted in course of work;
Make arithmetic computations;
Assemble and organize data and prepare reports from such records;
Operate standard office equipment;
Write neatly and legibly;
Type at a moderate rate of speed may be required for certain positions.