SHERIFF'S COMMUNITY SERVICE OFFICER

Job Specifications

Class Code: BN7 
Analyst:  OM 
Date Originated: 1/99 
Date Revised:  

COUNTY OF SANTA CRUZ

DEFINITION

Under general supervision, assist the public, sworn, non-sworn and other staff by performing a variety of public relations, technical, clerical, and law enforcement functions including, receipt and processing of non-emergency calls, report services not requiring a sworn officer and perform other duties as required.

DISTINGUISHING CHARACTERISTICS

Positions in this class are non-sworn civilian positions in the Sheriff's Office. These positions are distinguished from the Deputy Sheriff class in that it does not require peace officer status, training or responsibility, and officers in this class do not carry firearms. This class is distinguished from the Sheriff's Security Officer class by the responsibility for handling law enforcement non-emergency requests for service, providing complex information on a wide variety of law enforcement-related topics, conducting investigations, and report writing.

TYPICAL TASKS

Assist the public by telephone in providing comprehensive information in response to non-emergency requests for service; advise public of regulations, procedures and issues relating to civil, criminal, municipal and state codes; make referral to appropriate divisions within the Sheriff's Office, other government entities, community and private services as appropriate; obtain and provide information related to the completion and processing of complaints or law enforcement reports; process citizen reports, inquiries and calls for service in accordance with procedural requirements; conducts interviews with victims and witnesses; may appear in court to provide testimony regarding case evidence and statements obtained; ensure forms, documents and reports are complete and conform to regulations; compiles data from multiple sources to complete and process forms, documents and reports in accordance with procedures; research problems and devise appropriate solutions based on Community Policing models; conduct criminal investigations in cases that do not require the intervention of a sworn peace officer and do not involve suspect contact; receive, transport, and process property and evidence; may testify in court on the chain of custody records on property held as evidence; may deliver non-hazardous subpoenas; perform clerical and maintenance support as needed; may enter or retrieve information and prepare periodic or special reports using a personal or on-line computer system; may conduct meetings and make presentations to community and school groups, write articles and press releases, prepare pamphlets and brochures related to law enforcement and crime prevention activities.

EMPLOYMENT STANDARDS

Knowledge of:

Some knowledge of:

Ability to:

Education and Experience: Any combination of education and experience that would provide the required knowledge and abilities is qualifying, unless otherwise specified. A typical way to obtain the knowledge and abilities would be:

Equivalent to completion of a bachelor's degree from an accredited four year college or university in criminal justice or a closely related field OR two years of experience which demonstrates the required knowledge and abilities listed above.

Special Requirements:

License: Possession of a valid California class C driver license.

Training: Incumbent must attend a Community Service Officer Academy with a minimum of 120 hours of training within six months of appointment. Incumbent must also successfully complete computer dispatch training.

Background Investigation: Ability to pass a full background investigation.

Special Working Conditions: Exposure to individuals who may be hostile and abusive.

Other Special Requirements: Must be at least 18 years of age at time of appointment; must be available to work nights, weekends, and/or holidays.

PREVIOUS CLASS TITLES: None

 

Bargaining Unit: 41

EEOC Job Category: 02

Occupational Grouping: 01

Workers' Comp Code: 0053