VICTIM SERVICES REPRESENTATIVE
SANTA CRUZ COUNTY
Under general supervision, provides direct services to victims and witnesses of crime; establishes and maintains working rlationships with other criminal justice agencies and selective public and private human service agencies; provides information to victims and witnesses of crime about the criminal justice system; determines eligibility and monetary losses; conducts investigation and verification of the full range of Victims of Crime Compensation claims; and performs other work as required.
ADVOCATE ASSIGNMENT - This assignment is distinguished by its responsibility for ensuring the delivery of a comprehensive range of intervention and support services to victims and/or witnesses of crime. These services include advising participants of program services and outreach activities; referring program participants to professional care providers; explaining the process of the criminal justice system; accompanying victims, family members and witnesses to court and related hearings.
CLAIMS ASSIGNMENT - This assignment is distinguished by its responsibility for processing Victims of Crime applications for reimbursement of crime related injuries. This assignment requires the determination of eligibility and monetary losses. The verification procedures are governed by the State Board of Control (SBOC), Victims of Crime Program. Incumbents work under contract with SBOC and are given, by contract, parameters to allow/deny claims or send claims to the SBOC for review.
This class is distinguished from the higher class of Victim/Witness Assistant Program Manager in that the latter has ongoing program and staff supervision responsibility.
ADVOCATE ASSIGNMENT - Review and determination of services for all violent crime reports from all county law enforcement agencies. Provide in-person and or telephone contact crisis intervention to victims and witnesses in emotional crisis as a result of a crime. Provide or arrange emergency assistance for victims within 24 hours of initial or subsequent contact and make assessments of victims' material needs. Evaluate the needs of victims and make referrals to appropriate agencies. Provide follow-up assistance through counseling, in-person contact, telephone contact and written communication. Inform victims of possible compensation for financial losses related to the crime. Prepare and process property release forms and assists in recovery of property held in evidence. Provide victims and witnesses with orientation to the criminal justice agencies on issues affecting victims and witnesses. Provide information and support to victims and witnesses during court appearances with law enforcement and prosecutors. Assist victims in the preparation and presentation of Victim Impact Statements. Advise victims and witnesses of significant developments such as restitution orders and the disposition of the case in which they are involved. Intervene on victims and witnesses behalf with landlords, creditors or employers. Prepare and maintain statistical reports and records. Prepare and submit Victim Impact reports for the court to assist victims seeking restitution. Provide appropriate information and documentation for victim notification in the event of offender death, escape or release from the California Department of Corrections. Provide public education and training to community groups including law enforcement, schools, mental health units, the elderly and others. Provide information on services available to victims of crimes and educate citizens concerning their rights as survivors of crime. Recruit, orient, train and supervise volunteers and interns engaged in assisting victims and/or witnesses.
CLAIM ASSIGNMENT - Determine the nature and extent of injuries/losses that are related to the crime and evaluate financial impact to a claimant. Resolve billing problems. Adjust claimed losses by reimbursement amount. Review and verify information from a variety of sources to calculate the amount of benefit available to a claimant. Preauthorrize psychotherapy bills and maintain award sheets. Compare diagnoses and treatment provided and verify compatibility with the nature of the injury. Compute long term wage loss. Combine information from a variety of sources and formulate a complete synopsis of the crime and subsequent injury. Prepare a written summary and recommendation of eligibility and/or denial of claim based on the available information and policies, procedures and statutes for submission to SBOC. Respond to denied appeal claims. Communicate verbally and in writing with claimants, law enforcement and a variety of other agencies and/or individuals to identify reimbursement sources for claimed medical and/or mental health, income and/or support, funeral and/or burial, rehabilitative losses. Establish liaison and respond to provider questions concerning Victims of Crime Program (VOCP) reimbursements. Provide public presentations and training to interested community groups including law enforcement, sexual assault nurses, schools and service groups. Identify, gather, display and enter data into the VOX system. Perform ongoing claims management activities. Communicate with claimant, representatives, providers, co-workers and other interested parties on claim status, and VOCP statutes, policies and procedures. Maintain daily production logs and participate in team meetings.
Working knowledge of:
Education and Experience:
Any combination of education and experience which would provide the required knowledge and abilities is qualifying, unless otherwise specified. A typical way to obtain the knowledge and abilities would be:
Equivalent to completion of 60 semester units or 90 quarter units from an accredited college or university which included at least 12 semester units or 18 quarter units in criminology, corrections, social work, psychology, sociology or other closely related social/behavioral science field, AND
One year of experience in providing counseling or assistance to individuals in an agency which provides direct human services to the public which included interviewing, casework or one year of experience in claims review, OR
Two years of experience in providing counseling or assistance to individuals in an agency which provides direct human services to the public which included interviewing, casework or two years of experience in claims.
PREVIOUS CLASS TITLES: None
Bargaining Unit: 41
EEOC Job Category: 03
Occupational Grouping: 65
Worker's Comp Code: 0053