SANTA CRUZ COUNTY
SUPERVISING CHILD SUPPORT SPECIALIST
Job Specification

 

Class Code:  BY7
Analyst: DTW, ES, TC
Date Originated: 7/89
Date Revised: 8/95; 11/00, 11/01, 11/02

DEFINITION 
Under direction, to plan, coordinate and supervise the work of the Child Support Specialists who are engaged in gathering and analyzing information to establish and enforce child support cases; develop and conduct staff training; and perform other work as required. 

DISTINGUISHING CHARACTERISTICS 
This class is distinguished from the lower class of Child Support Specialist by its responsibility for the supervision and training of Child Support Specialists. It is distinguished from the next higher class of Child Support Manager in that the latter is responsible for the management of the Child Support Department. 

TYPICAL TASKS 
Plan, organize, supervise, schedule and review the work of subordinate para-professional staff; assist in developing and implementing policies; develop and implement new and revised work procedures and manuals; keep abreast of changes in Federal, State and County laws, codes and regulations concerning child support and develop and implement new procedures as required; determine training needs and develop training programs; provide technical assistance and advice to Child Support Specialists and/or process difficult cases and actions; assist attorneys in preparing difficult and complex cases; conduct annual program review to determine compliance with State and Federal regulations and develop and implement corrective action plan as necessary; develop and manage the Quality Control program; review financial records such as tax returns, business financial records, payment histories; respond to inquiries from the public and other departments; prepare correspondence and reports; input, access and analyze data using a computer terminal; attend meetings and conferences. 

EMPLOYMENT STANDARDS 
Knowledge of: 
Thorough knowledge of: 
Interviewing techniques used for obtaining factual information from unwilling participants; and 
Methods and techniques used to determine financial assets and to make collections. 

Working knowledge of: 
Office practices and procedures and record keeping practices; and 
Laws, regulations, policies and processes related to child support. 

Some knowledge of: 
Principles and practices of supervision and training; 
Human motivation and behavior; and 
Application of data processing to office operations. 

Ability to: 
Plan, assign, schedule and evaluate the work of subordinate paraprofessional staff; 
Design and conduct in-house training programs; 
Understand, apply, explain and interpret complex rules, regulations and procedures; 
Keep abreast of changes in Federal, State and County laws, codes and regulations concerning Child support and develop and implement changes in procedures as required; 
Develop and maintain procedures manuals; 
Develop quality control standards and assure standards are met; 
Establish and maintain effective working relationships with others; 
Assist attorneys in researching and preparing Child support cases; 
Prepare effective oral presentations and written reports; 
Set priorities, organize and schedule work to meet deadlines; 
Negotiate agreements and settlements within established guidelines; 
Prepare legal documents; 
Maintain accurate case files and records; 
Operate a computer terminal to input and access information; and 
Review financial records such as tax returns, business financial records, and payment histories. 

EDUCATION AND EXPERIENCE 

Any combination of education and experience which would provide the required knowledge and abilities is qualifying, unless otherwise specified. A typical way to obtain this knowledge and abilities would be: 
Two years of experience as a Child Support Specialist II/III or three years of experience as a paralegal working in family law. 

SPECIAL REQUIREMENTS/CONDITIONS 
License Requirement: Possession of a valid California Class C driver's license or the ability to provide suitable transportation which is approved by the appointing authority. 
Special Working Conditions: Exposure to possible hostile reactions from child support clients. 
Fingerprint/Background Investigation: Ability to pass a background investigation. 
Fingerprinting is required. 
Physically and mentally capable of performing the position's essential functions as summarized in the typical tasks. 

PREVIOUS TITLES: None
Bargaining Unit: General Rep
EEOC Job Category: 03
Occupational Grouping: 07
Workers' Comp Code: 0053