(INFORMATION TECHNOLOGY) SYSTEM ADMINISTRATION ANALYST II
SANTA CRUZ COUNTY
Under general supervision, to administer server hardware,
software, operating systems, and security; and to do other work as required.
This includes the design, installation, configuration, optimization,
maintenance and support of host systems and may include database server
administration and systems programming.
This is the journey
level class. Incumbents perform a full range of moderately difficult duties and
work is usually performed under general supervision. Incumbents independently
perform assignments within established guidelines and procedures and receive technical
guidance from higher-level staff; are able to identify moderately difficult
problems and apply problem-solving skills to resolve them, often under tight
time constraints; and regularly exercise independent judgment within the scope
of work. Incumbents are typically responsible for the reliability and
availability of at least one system service and may be the sole systems
administrator for a small computer site; they may be responsible for at least
one production database at the workgroup level, including backup and recovery,
and may provide input and recommendations in the selection of database tools. Errors
are limited to the local administrative site and their impact is moderate in
terms of dollars, lost time and/or department image. Legal exposure, financial
impact, and lost time resulting from data management errors are moderate.
- Performs routine systems administration tasks such as
hardware setup and upgrades, system backups, and preventive maintenance.
Transports related equipment as necessary.
- Implements basic infrastructure changes and recommends
system design changes under direction of senior staff.
- Provides direct user support with backup for advanced
problems received from higher-level staff within the job family.
- Implements and maintains security for assigned systems
under direction of security officer.
- Creates simple system scripts.
- Installs or assists with the installation of network
server-based applications that may require license management.
- Participates in the development and implementation of
backup and recovery strategies.
- Provides support for database administration.
- Assists with the installation and administration of
- Reviews and analyzes the specifications of new hardware
and software products and their compatibility with the existing operating
- Contributes to preparation and maintenance of production
- May coordinate tasks of subordinate staff members.
- Performs other related duties as assigned.
Working knowledge of:
- System configuration parameters.
- Computer and network security concepts and techniques.
- The principles, practices, and methods of designing server
- At least one scaleable, multi-user database system.
- The languages, hardware and tools specific to the
- Basic database performance tuning and security issues.
- The principles, practices and methods of installing and
maintaining server software and hardware.
- Networking and operating system concepts and their
- Programming through experience and/or formal education.
- Applicable network cabling industry standards.
Some knowledge of:
- Local operating system structures.
- Utilize and recommend appropriate technologies and
applications for business needs and problem resolutions.
- Utilize system commands and processes.
- Train users in applications and operating system
- Write/debug moderately complex scripts and/or applications.
- Analyze systems and specifications.
- Interpret customer/user requirements and use engineering
techniques to design network and transmission systems.
- Interpret data on system usage and develop engineering
specifications to support changing service levels.
- Implement computer system security standards and
- Utilize system tools such as editors, debuggers, and
- Utilize the languages, hardware, and tools specific to the
- Manage all aspects of user accounts.
- Understand and manipulate data structures.
- Operate applicable troubleshooting software and analyze
server and database problems using appropriate analysis tools.
- Present technical concepts to non-technical staff.
- Read, comprehend, and write technical documentation.
- Work cooperatively and effectively with other staff
members, customers, contractors and vendors.
- Communicate effectively, both orally and in writing.
- Lift equipment weighing up to 40 pounds.
Education and Experience:
Any combination of training and experience that would
provide the required knowledge and abilities is qualifying. A typical way to
obtain the knowledge and abilities would be:
An Associate's degree
from an accredited college in computer science or a related field and
two years of experience in systems administration.
Certified Solutions Expert (MCSE) certification or Microsoft Certified IT
Professional (MCITP) certification and two years of experience in
Three years of
experience in systems administration.
Background Investigation: Some positions may require
fingerprinting and/or background investigation.
License: Possession and maintenance of a valid
California Class C Driver License.
Physical Requirements: The ability to lift items
weighing up to forty pounds.
Other Special Requirements: Availability to work
irregular hours, which may include evenings, nights, weekends and holidays.
Previous Class Titles: Computer Operations Technician
III/IV, Asst. Information Center Systems Analyst, Departmental Information
Systems Analyst, Network Support Analyst
Bargaining Unit: 41
Worker's Comp Code: 0053
EEOC Code: 02
Occupational Unit Group: 84