(INFORMATION TECHNOLOGY) SYSTEM ADMINISTRATION ANALYST IV
SANTA CRUZ COUNTY
Under direction, to administer server hardware, software, operating
systems, and security; and to do other work as required. This includes the
design, installation, configuration, optimization, maintenance and support of
host systems and may include database server administration and systems
This is the expert
level class in the systems administration series. Incumbents perform duties of
the highest level of complexity and difficulty, with the greatest scope and
impact; serve as an expert technical resource; and may act as a team leader. Incumbents
participate in enterprise-level projects and exercise substantial independent
judgment regarding high-impact infrastructure implementations; they may
administer a medium-size site or assist in the administration of a large, complex
site. Errors could jeopardize the assigned project(s) and may have significant
financial exposure across the enterprise.
- Designs, configures, documents, and maintains operating
systems and a converged network environment that support a large number of
users and complex systems.
- Analyzes and modifies configurations to improve system
performance, security and user functionality.
- Designs, develops, implements, configures and manages
systems programs and applications.
- Designs system backup strategies and ensures data
- Determines feasibility, cost, equipment, and time
constraints, and may be responsible for resource allocations for assigned
- Makes buying decisions and/or recommendations regarding
technology and tools.
- Develops, tests, and implements disaster recovery
- Researches vendor options and makes recommendations
regarding vendor service relationships.
- Coordinates and mentors systems administrators and/or
systems programming staff.
- Leads project teams, provides functional supervision, and
may provide administrative supervision for assigned staff.
- Resolves highly complex system errors and issues, which
may involve advanced knowledge of operating systems, networks, and
deployed software, including network packet and system dump analysis.
- Serves as Project Manager, creates project documents,
including plans, schedules, and task lists; manages resource allocations,
schedules, and risk. Reports and escalates appropriately.
- Directs and performs hardware set-ups and upgrades. Transports
related equipment as necessary.
- Performs other related duties as required.
Thorough knowledge of:
- All hardware and operating systems and platforms used at
- Computer/server operating systems, systems and/or
application programming, computer networking, system security and voice,
data and radio networks.
- The principles, practices and methods of designing and
operating stand-alone and networked computer operating systems.
- Local operating system structures, policies and procedures.
- The principles, practices, and methods of designing server
- Database and server performance tuning and security issues.
- Data delivery issues.
- Service delivery standards.
- System configuration parameters.
- The languages, hardware and tools specific to the assignment(s).
- The principles, practices and methods of installing and
maintaining server software and hardware.
- Programming through experience and/or formal education.
- Two or more scalable multi-user database systems and
advanced knowledge of database structure, programming and theory.
Working knowledge of:
- The principles, practices and methods of project
- The principles, practices and methods of training and
- Advanced security concepts and protocols related to
database, server, network and web services.
- Network/communications concepts and their practical
configurations, including VoIP systems, routing and switching.
Some knowledge of:
- The methods and techniques of developing and monitoring
- The principles, practices and methods of supervision.
- Lead project teams and manage projects.
- Specify detailed requirements for hardware and software,
maintenance contracts, and software licenses.
- Plan and articulate strategic initiatives.
- Analyze systems and specifications.
- Create functional and technical specifications for complex
- Interpret customer/user requirements
and use engineering techniques to design server based infrastructure and
- Implement computer and network based security standards
and requirements at the enterprise level and create security standards and
requirements as needed.
- Utilize and recommend appropriate technologies and
applications for business needs and problem resolution.
- Utilize system commands and processes, including operating
- Utilize system and network tools such as editors, sniffers,
debuggers, performance monitors, shell environments, and compilers.
- Utilize the languages, hardware, and tools specific to the
- Write/debug complex scripts and/or applications and create
complex system-level programs for server and database administration.
- Interpret data on system usage and develop engineering
specifications to support changing service levels.
- Work effectively with a wide range of constituencies in a
diverse technical environment.
- Manage technical vendor relationships.
- Establish project budgets and operate within budgetary
- Operate applicable troubleshooting equipment / software
and analyze server, application/database and network problems using appropriate
- Understand and manipulate data structures.
- Train users in applications and operating system
- Use good judgment and work with minimal direction.
- Read, comprehend, and write technical documentation.
- Work cooperatively and effectively with other staff
members, customers, contractors and vendors.
- Communicate effectively, both orally and in writing.
- Present technical concepts to technical and non-technical
- Lift equipment weighing up to 40 pounds.
Education and Experience:
Any combination of training and experience that would
provide the required knowledge and abilities is qualifying. A typical way to
obtain the knowledge and abilities would be:
A Bachelor's degree
from an accredited college or university in computer science or a related field
and five years of experience in systems administration, including at
least two years as a lead worker or full supervisor.
Current Microsoft Certified
Solutions Expert (MCSE) certification or Microsoft Certified IT Professional (MCITP)
certification and six years of experience in systems administration,
including at least two years as a lead worker of full supervisor.
Seven years of progressively
responsible experience in systems administration, including at least two years
as a lead worker or full supervisor.
Seven years of
progressively responsible experience as a systems software analyst, including
at least two years as a lead worker or full supervisor.
Background Investigation: Some positions may require
fingerprinting and/or background investigation.
License: Possession and maintenance of a valid
California Class C Driver License.
Physical Requirements: The ability to lift items
weighing up to forty pounds.
Other Special Requirements: Availability to work
irregular hours, which may include evenings, nights, weekends and holidays.
Previous Class Titles: Senior Systems Software
Bargaining Unit: 41
Worker's Comp Code: 0053
EEOC Code: 02
Occupational Unit Group: 84