(INFORMATION TECHNOLOGY) MANAGER III
Class Code: KK9
Date Originated: 11/17
SANTA CRUZ COUNTY
Under direction, to manage information technology operations
and projects across multiple large-scope functions, including operational and
strategic planning, resource allocation, budgeting, and staffing; and to do
other work as required.
Incumbents are responsible for managing multiple IT
functions across diverse County businesses, including customer relations and
support with a countywide focus and impact, or managing multiple IT functions
in a large County department with a large IT staff (typically twelve or more). Errors
affect both single and multiple county-business areas and may have county-wide
- Manages multi-function IT programs across diverse County
businesses or in a large County department, supervising staff and/or
assigned supervisors or subordinate managers directly. Mentors and fosters
professional development of staff.
- Establishes strategic and operational goals and achieves
them by working through subordinate managers and supervisors. Develops and
implements strategic and operational plans, policies and procedures
impacting multiple facets of county business.
- Develops, maintains and enhances architectural framework
with corresponding processes to support a countywide or large department
- Works to leverage resources, systems and services to
eliminate redundancy and increase efficiency.
- Develops alternate project plans, problem resolutions, and
project budgets based on customers? needs and financial and/or staff
- Manages timelines and resource allocations for multiple
- Prepares clear and concise administrative and technical
- Present and explain technical concepts to technical and
- Makes formal recommendations regarding tools, techniques,
- Develops, prepares and monitors program budget.
- Spends part of their time as an individual contributor to
the department or function.
- Performs other related duties as required.
- Current principles, practices, methods and tools used in
overseeing the design, development, support and/or implementation of
software and hardware solutions, systems, or products in the functional
areas of the assignment.
- Principles and methods used in hardware and software
acquisition and integration.
- The principles of systems and procedures analysis.
- The principles, practices and methods of project
- Methods and techniques of problem-solving in the
functional areas of the assignment.
- Methods of long-term strategic management and technical
- Principles, practices and methods of contract management.
Working knowledge of:
- The principles and practices of budget preparation and
- Methods and techniques of developing and monitoring
project and program budgets.
- The principles, practices and methods of supervision,
training, and mentoring.
- The tools and languages used in the department or
- Business and financial best practices.
- Commonly and/or locally used operating systems, software
applications and hardware.
- Principles and practices of customer service and support.
Some knowledge of:
- Effectively manage multiple, large-scope IT functions with
a countywide orientation or multi-functional, large-department emphasis.
- Develop, revise, interpret and apply policies and
procedures appropriately to meet customers? needs on a county-wide or
- Evaluate and redefine business processes.
- Understand cross-departmental business practices and
- Perform requirements analysis and produce requirements
documentation, functional specifications, use cases and entity
- Work effectively with a wide range of constituencies in a
diverse technical environment.
- Work independently and solve complex technical problems independently.
- Set standards of performance tied to organizational goals
to control, develop and enhance productivity of staff.
- Demonstrate strong business process and project management
skills, including setting goals and priorities, increasing efficiency.
- Exercise initiative, ingenuity and sound judgment in
solving difficult administrative, technical and personnel problems.
- Develop innovative solutions to meeting customer needs.
- Demonstrate detailed understanding of customers? needs and
- Coordinate and work with external entities.
- Integrate applicable local, State and Federal policies
into County operations.
- Manage projects, with own staff or in matrix managed
structure, including creating and managing project plans, schedules,
resource allocations and risk.
- Report resource allocations and project staffing needs.
- Develop and monitor program budgets.
- Prepare clear and concise administrative and technical
- Define problem areas, collect and evaluate data, validate
conclusions, and make recommendations.
- Present and explain technical concepts to technical and
- Produce results in a timely and efficient manner for own
work and work of direct reports.
- Use good judgment and work with minimal direction.
- Work cooperatively and effectively with other staff
members, customers, vendors and contractors.
- Communicate effectively, both orally and in writing.
Education and Experience:
Any combination of training and experience that would
provide the required knowledge and abilities is qualifying. A typical way to
obtain the knowledge and abilities would be:
Master's Degree from
an accredited college or university in computer science, business or public
administration or a related field and two years of IT management or IT supervisory
from an accredited college or university in computer science, business or
public administration or a related field and three years of IT management
or IT supervisory experience.
Five years of IT
management or IT supervisory experience.
Background Investigation: Some positions may require
fingerprinting and/or background investigation.
License: Possession and maintenance of a California
Class C Driver License.
Other Special Requirements: Availability to work
irregular hours, which may include evenings, nights, weekends and holidays.
Bargaining Unit: 11
Worker?s Comp Code: 0053
EEOC Code: 02
Occupational Unit Group: 84