(INFORMATION TECHNOLOGY) NETWORK/COMMUNICATIONS ANALYST II
SANTA CRUZ COUNTY
Under general supervision, to administer the network infrastructure,
including data, wireless, and telecom/VoIP (Voice over Internet Protocol) communications;
and to do other work as required.
This is the journey
level class in the network / communications series. Incumbents perform a full
range of moderately difficult duties. Work is usually performed under general
supervision and is independently performed within established guidelines and
procedures, with technical guidance received from higher-level staff.
Incumbents are able to identify moderately difficult problems and apply
problem-solving skills to resolve them, often under tight time constraints. Errors
may result in loss of customer/user time and/or data and may have substantial
impact on department image.
- Designs, configures, documents, and maintains limited
section(s) of the communication and data network infrastructure.
- Performs service installations and troubleshoots service
- Performs moves/adds/changes to existing network and phone
- Analyzes network efficiency by conducting network tests
and running diagnostics to identify network problems and establish performance
thresholds. Monitors and reports on network traffic, usage, and
- Makes recommendations and modifies network configurations
to improve efficiency and cost effectiveness.
- Researches feasibility, cost, equipment needs, and time
constraints/allocations for assigned projects.
- Participates in project teams.
- Transports related equipment as necessary.
- May provide basic mentoring and training for junior staff.
- May coordinate tasks of other staff.
- Performs other related duties as assigned.
Working knowledge of:
- The principles and practices of communication
- Technologies utilized in network/communications planning,
research and development work and/or troubleshooting for service support.
- The principles, practices, terminology and trends in
network, wireless and telecom/VoIP communication systems and services.
- The principles, practices and methods of installing and
maintaining cable plant infrastructures.
- Applicable network cabling industry standards.
- Methods and techniques of troubleshooting network,
wireless or VoIP related hardware, software and interconnectivity
- Vendor/contractor support procedures.
- Proper telecommunication equipment operation, usage and
- Analyze systems and specifications.
- Interpret customer/user requirements and use engineering
techniques to design network and transmission systems.
- Interpret data on system usage and develop engineering
specifications to support changing service levels.
- Utilize the languages, hardware and tools specific to the
- Operate applicable troubleshooting equipment and analyze
cable problems using appropriate test equipment.
users on voice system and equipment operation.
- Accurately maintain a variety of technical and service
- Read, interpret and apply information from complex
technical publications and documentation.
- Communicate effectively, both orally and in writing.
- Work cooperatively and effectively with other staff
members, customers, contractors and vendors.
- Lift items weighing up to 40 pounds.
- Distinguish color-coded wires.
- Work in confined/cramped body positions and climb ladders
to work at elevations of 4-12 feet.
Education and Experience:
Any combination of training and experience that would
provide the required knowledge and abilities is qualifying. A typical way to
obtain the knowledge and abilities would be:
An Associate's degree
from an accredited college with a major in computer science or a closely related
field and two years of experience in a networking or VoIP related field.
Valid CCNA or related
voice or network certification and two years of experience in a
networking or VoIP related field.
Three years of
experience in a networking or VoIP related field.
Background Investigation: Some positions may require
fingerprinting and/or background investigation.
License: Possession and maintenance of a valid
California Class C Driver License.
Physical Requirements: Ability to perform moderately
heavy physical work that includes lifting items weighing up to forty pounds,
climbing ladders to work at elevations from 4-12 feet, working in
confined/cramped body positions and distinguishing color-coded wires.
Other Special Requirements: Availability to work
irregular hours, which may include evenings, nights, weekends and holidays.
Previous Class Titles: Assistant Network Support
Analyst, Computer Operations Technician III/IV
Bargaining Unit: 41
Worker's Comp Code: 0285
EEOC Code: 02
Occupational Unit Group: 84