(INFORMATION TECHNOLOGY) NETWORK/COMMUNICATIONS SUPERVISOR
SANTA CRUZ COUNTY
Under direction, to supervise and direct a unit engaged in the
administration of the network infrastructure, including data, wireless, and telecom/VoIP
(Voice over Internet Protocol) communications; and to do other work as required.
This is the full
supervisory level class in the network/communications series. Incumbents are
responsible for planning, assigning, reviewing, and approving the work of
subordinates. Incumbents use advanced knowledge of technology concepts coupled
with strong business and planning skills to manage information technology
projects that are significant in scope an impact; prioritize levels of support
based on customer requirements, staffing, and system utilization and stability;
redirect resources in response to new or changing customer needs; and are responsible
for preventing single point of failure in support and availability of systems,
including any disaster recovery. Incumbents are typically responsible for
multiple systems and errors affect users of these systems. Errors may adversely
affect institutional image, create financial liability and/or result in
- Plans, directs, organizes, and schedules system analysis
functions of projects and/or assigned staff.
- Provides leadership in the development of system and
- Sets direction and policy for projects involving network
and voice technology strategies.
- Communicates with top-level project sponsors and project
leaders regarding status of specific projects.
- Provides functional and administrative supervision over
- Coordinates the activities of assigned staff and
prioritizes multiple projects.
- Hires, trains, evaluates and disciplines staff, including exercising
- Makes formal recommendations regarding tools, techniques,
- Develops operation plans and directs their implementation.
Directs and may perform service installations and troubleshooting of
- Directs and may perform moves/adds/changes to existing
network and phone infrastructure.
- Analyzes and reports on team resource allocation and
projects future staffing needs.
- Reports on project and work status for self and group,
identifying issues and developing possible solutions.
- Sets goals and priorities and manages to those objectives.
- Serves as project manager, creates project documents,
including plans, schedules, and task lists; manages resource allocations,
schedules and risk. Reports and escalates appropriately.
- Researches vendor options and may participate in making
recommendations regarding vendor service relationships.
- Makes recommendations regarding buying decisions for
technology and tools.
- Transports related equipment as necessary.
- Performs other related duties as assigned.
Thorough knowledge of:
- The principles and practices of communication
- The technologies utilized in network/communications planning,
research and development work and/or troubleshooting for service support.
- The principles, practices, terminology and trends in
network, wireless and VoIP communication systems and services.
- The principles and practices of installing and maintaining
cable plant infrastructures.
- Network cabling industry standards.
- Methods and techniques of troubleshooting network,
wireless or VoIP related hardware, software and interconnectivity
- Vendor/contractor support procedures.
- Proper telecommunication equipment operation, usage and
- Set standards of performance tied to organizational goals
to control, develop and enhance productivity of staff.
- Formulate appropriate problem solving frameworks to
address customer specific issues in a comprehensive and useful manner,
display a broad grasp of the relevant technical concepts, and incorporate
these concepts into pragmatic solutions for customers.
- Exercise initiative, ingenuity, independent analysis and
judgment in solving complex network installation and support problems.
- Demonstrate detailed understanding of customers' needs and
- Develop and apply operational policies and procedures
- Demonstrate strong business process and project management
skills, including setting goals and priorities, increasing efficiency.
- Produce results in a timely and efficient manner for own
work and work of direct reports.
- Perform workload and planning control management, providing
relevant reports to management.
- Establish project budgets and operate within budgetary
- Create functional and technical specifications for complex
- Analyze systems and specifications.
- Interpret customer/user requirements and use engineering
techniques to design network and transmission systems.
- Interpret data on system usage and develop engineering
specifications to support changing service levels.
- Utilize the languages, hardware and tools specific to the
- Operate applicable troubleshooting equipment and analyze
cable problems using appropriate test equipment.
- Use good judgment and work with minimal direction.
- Present projects to technical and non-technical senior
- Accurately maintain a variety of technical and service
- Read, interpret and apply information from complex
technical publications and documentation.
- Communicate effectively, both orally and in writing.
- Work cooperatively and effectively
with other staff members, customers and vendors/contractors.
- Lift items weighing up to 40 pounds.
- Distinguish color-coded wires.
- Work in confined/cramped body positions and climb ladders
to work at elevations of 4-12 feet.
Education and Experience:
Any combination of training and experience that would
provide the required knowledge and abilities is qualifying. A typical way to
obtain the knowledge and abilities would be:
A Bachelor's degree
from an accredited college or university with a major in computer science or a closely
related field and five years of experience in a networking or VoIP
related field, including at least two years as a lead worker or full
Seven years of
experience in a networking or VoIP related field, including at least two years
as a lead worker or full supervisor.
in systems design is highly desirable.
Certification: Valid CCNA and CCSP certification.
Background Investigation: Some positions may require
fingerprinting and/or background investigation.
License: Possession and maintenance of a valid
California Class C Driver License.
Physical Requirements: Ability to perform moderately
heavy physical work that includes lifting items weighing up to forty pounds,
climbing ladders to work at elevations from 4-12 feet, working in
confined/cramped body positions and distinguishing color-coded wires.
Other Special Requirements: Availability to work
irregular hours, which may include evenings, nights, weekends and holidays.
Previous Class Titles: None.
Bargaining Unit: 41
Worker's Comp Code: 0285
EEOC Code: 02
Occupational Unit Group: 84