IT (INFORMATION TECHNOLOGY) SUPPORT SERVICES ANALYST I
SANTA CRUZ COUNTY
Under supervision, to provide end user technical support and training, including performing help desk functions involving the installation, configuration, troubleshooting and support of desktop and laptop hardware, software, operating systems, printers and peripherals; and to do other work as required.
This is the entry level class in the IT support services series. Incumbents perform routine duties under close supervision. Incumbents typically receive direct supervision, rely on higher-level staff to prioritize tasks, and exercise limited judgment on implementation issues. Errors in providing user support and guidance may have significant impact on unit image.
Working knowledge of:
Some knowledge of:
Education and Experience:
Any combination of training and experience which would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Completion of at least two courses in computer science, office automation, information processing or a closely related field and one year of work experience troubleshooting personal computers or researching and expanding automated work processes, involving an increasingly technical understanding of the capabilities and limitations of hardware and software used for office automation.
Background Investigation: Some positions may require fingerprinting and/or background investigation.
License: Possession and maintenance of a California Class C Driver License.
Physical Requirements: The ability to lift equipment weighing up to forty pounds.
Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.
Previous Class Titles: Information Center Systems Specialist, Departmental Information Systems Specialist
Bargaining Unit: 41
Worker's Comp Code: 0053
EEOC Code: 02
Occupational Unit Group: 84