IT (INFORMATION TECHNOLOGY) SUPPORT SERVICES ANALYST II
SANTA CRUZ COUNTY
Under general supervision, to provide end user technical support and training, including performing help desk functions involving the installation, configuration, troubleshooting and support of desktop and laptop hardware, software, operating systems, printers and peripherals; and to do other work as required.
This is the journey level class in the IT support services series. Incumbents perform a full range of moderately difficult duties. Work is usually performed under general supervision. Incumbents may function independently in local and/or remote locations to perform work that requires extending established procedures and interpreting moderately complex issues. Errors may result in loss of customer/user time and/or data, substantial impact on department image and/or minimal exposure from software licensing non-compliance.
Thorough knowledge of:
Working knowledge of:
Some knowledge of:
Education and Experience:
Any combination of training and experience which would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
An Associate's degree from an accredited college in a computer related field and two years of experience performing both technical support and training.
One year of experience performing both general technical support and training, which included level I support for at least one relevant enterprise level application.
Three years of experience performing both technical support and training.
Background Investigation: Some positions may require fingerprinting and/or background investigation.
License: Possession and maintenance of a California Class C Driver License.
Physical Requirements: The ability to lift equipment weighing up to forty pounds.
Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.
Previous Class Titles: Asst. Information Center Systems Analyst, Departmental Information Systems Analyst, Departmental Data Processing Coordinator
Bargaining Unit: 41
Worker's Comp Code: 0053
EEOC Code: 02
Occupational Unit Group: 84