SANTA CRUZ COUNTY
COMMUNICATIONS MANAGER
Job Specifications

Class Code: UP4
Analyst: MM
Date Originated: 11/07
Date Revised:

DEFINITION

Under general direction, the incumbent, plans, organizes, and manages the daily activities of the Communications Program in the Information Services Department. Responsibilities of the position include planning, installation, operation, maintenance, and repair of data voice and radio/microwave network, as well as the administration of the physical data network infrastructure in the County. Other duties may be assigned; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

This single-position class reports to the Information Services Division Manager and is responsible for managing the activities of the Communications Program. The incumbent supervises the day-to-day work through subordinate staff. This class is distinguished from the Information Services Division Manager in that the latter assists the Director with overseeing the overall coordinated services and functions of the Information Services Department and assumes full responsibility in the absence of the Director.

TYPICAL TASKS

Establishes and maintains goals, objectives, and plans for carrying out division functions consistent with overall departmental goals; coordinates and manages through subordinates the work of staff engaged in providing services; works to coordinate services, resolve problems, develop procedures; analyzes work activities and programs; evaluates policies, services and systems needing improvement; directs and participates in the formulation and preparation of the budget; monitors divisional budget; represents division in working with other departments, agencies, and outside agencies and entities; directs and evaluates the work of subordinates, including training; develops programs, contracts, grants and memoranda of understanding; review and evaluates services and develops corrective action as necessary; performs special assignments as directed; attends meetings and conferences representing the division and/or department.

Plans, assigns, manages, coordinates, determines priorities, reviews and evaluates the work of technicians engaged in the service, assembly, installation, testing, adjustment, maintenance and repair of a variety of radio, electronic and microwave communications systems , voice and data-networks and related security, alarm, public address and intercom equipment; monitor and assure all repairs, programs and equipment are current with rules and regulations promulgate by Federal, State, and County laws and ordinances; confers with departments and contract agencies on equipment needs and assignments; establishes and oversees preventive maintenance, emergency repair and safety programs; trains subordinate staff, establishes work standards and evaluates work; assist in procurement of outside vendors; develop bid specifications for new communications equipment and system purchases, which include cost effective warranties; recommends retention, reassignment or disposal of equipment; receives and investigates communications interference reports and complaints; and implements immediate corrective actions; oversees and monitors equipment licensing program; develops, maintains, analyzes and monitors a variety of reports and records on systems and equipment history, operation, performance, maintenance and assignment and makes appropriate program recommendations based on that analysis; assists in the development of shop rates and billings to departments and contract agencies; maintains inspection records; designs and modifies communications equipment and coordinates installation and repair; estimates equipment and repair costs; prepares initial division budget and participates in final budget preparation; manages program budget; maintains inventory controls; procures and maintains required levels of parts and supplies; maintains records and prepared periodic and special reports and memoranda of equipment and maintenance practices and policies; inspects new equipment to ensure operational correctness; provides technical support to subordinates in complex installation, maintenance and repair situations; performs complex shop and field work to analyze, diagnose, maintain and repair communications systems and equipment; assists in designing and implementing a computerized inventory control system; works on an on-call basis as required to assure 24 hours, 7 day-a-week operations.

In conjunction with the Information Services Department Data Center Division Manager, plans, designs, budgets and coordinates the county’s communication system including complex technical equipment and various electronic networks; ensures that telecommunications services and equipment is operating in conformance with the Department’s standards and policies; monitors reports of degraded service and takes steps to restore the affected systems; assists county departments and other agencies in developing medium and long range telecommunications and data network plans; monitors and takes appropriate action as necessary to ensure that the communication systems, terminal adapter units, modems, automated attendants, key systems, multiplexers, routers, switches, interactive voice response, radio, microwave and data systems, video, television and other related data transmission systems all are running in conformance with County department needs and vendor operating standards; administers and coordinates requests for communications services, vendor contracts, cost versus benefit analysis, new construction; meets with architects, engineers and other specialists to coordinate communication projects and resolve problems as they arise; and perform related duties as assigned.

EMPLOYMENT STANDARDS

Knowledge:

Thorough knowledge of:

Working knowledge of:

Ability to:

Education and Experience

Any combination of training and experience which would provide the required knowledge and abilities is qualifying. A typical way to obtain these knowledge and abilities would be:

Special Requirements/Conditions:

Bargaining Unit: 11
EEOC Job Category: 02
Occupational Grouping: 84
Workers Comp Code: 0053