SERVICES DATA APPLICATIONS MANAGER
SANTA CRUZ COUNTY
Under direction, to plan and coordinate
the development, implementation and maintenance of automated eligibility,
social services and employment training data systems; to supervise and direct
the work of technical and clerical support staff; and to do other work as
This single position class in the Human
Services Department is responsible for coordinating all aspects of the County's
automated social services data systems. The incumbent serves as the County's
representative to a multiple agency consortium, which analyzes the impact of
State, mandated regulations and proposes new systems and procedures. This
classification differs from the Departmental Systems Analyst classification by
the required knowledge of eligibility, social services, and employment training
programs; the scope of the computer system; and the coordination required at
the State level.
Department computer systems changes with the Information Services Department.
programming problems/errors and assists in determining causes and solutions.
system needs for Department programs including Medi-Cal, Food Stamps, General
Assistance, Child and Adult Protective Services, and Employment Services.
proposals to the software contractor and the County Information Services
Department to make programming changes.
technical staff engaged in troubleshooting system and programming problems and
training system users. Supervises, through subordinate supervisor, clerical
staff responsible for setting up cases in the system, issuing case numbers and
as a County representative on several State-wide Committees and Task Forces for
the purpose of discussing the management and modification of existing automated
welfare and social services systems, and the development of new systems.
and analyzes changes in social services related legislation and regulations to
determine the impact on automated recordkeeping systems.
criteria for department special reports.
staff when system changes are introduced. Oversees Department training related
to the social services data systems.
in the assessment of hardware and equipment needs and network support for Department
advanced planning documents and cost benefit analyses for State and Federal
approval and funding of changes in the social services data systems. Serves as
a planning team member to analyze costs and benefits for new automated information
and monitors the section budget.
maintains and updates systems code books, user documentation manuals and
computer control tables.
meetings and conferences related to social services data systems.
and State income maintenance and related public assistance programs,
legislation and regulations.
application of data processing to income maintenance and service program
functions and services provided by a social services agency.
principles and practices of supervision and training.
automated record keeping systems.
principles and methods of systems and procedures analysis and design.
budgeting and fiscal management.
interpret, explain and apply complex regulations, laws and directives pertaining
to Assistance Programs.
organize and participate in the development of automated systems from a
problems and solutions and adopt effective courses of actions.
the work of subordinate staff.
and maintain effective working relationships.
and present technical reports and recommendations.
detailed user-documentation and program manuals.
others to use automated information systems.
Training and Experience:
Any combination of training and
experience, which would provide the required knowledge and abilities, is
qualifying. A typical way to obtain these knowledge and abilities would be:
Three years of
public assistance experience, which provides an in-depth knowledge of an
automated public assistance delivery system from a user's perspective, including
one year of experience in an administrative or supervisory capacity.
PREVIOUS TITLES: Case Data System
Coordinator, Social Services Data Systems Coordinator
Job Category: 02
Comp Code: 0053