SANTA CRUZ COUNTY
PERSONNEL ADMINISTRATIVE MANUAL
To allow applicants to communicate concerns regarding the content, processes or decisions of the examination process.
Civil Service Rules V.E. Examinations, Application Review
Civil Service Rules I.D. Civil Service Commission, Appeals to the Civil Service Commission
V.E.1. Application Review - “An applicant who is not admitted to an examination because of failure to meet the basic employment standards or additional screening criteria which may include a competitive screening of qualifications, used in determining finalists shall be notified by either U.S. mail, telephone or electronic mail. Following the notice of application review, additional information may be provided by the applicant to the Personnel Director to demonstrate that the applicant meets the minimum qualifications for the position. This information must be provided before the date of the examination is established. The Personnel Director shall review any additional information, take appropriate action, and notify the applicant of the appropriate action.”
The Personnel Director will review the additional information and make a final determination. There is no further appeal of this determination.
The applicant will be notified by either U.S. mail, telephone or electronic mail of the determination of the Personnel Director.
V.E.Appeals.1 Appeal of examination questions - “Appeals of individual examination questions must be filed with the Personnel Director immediately following the administration of the examination component containing the appealed question. Appeals of an examination question will not be accepted once a grade has been assigned. Appealed questions will be reviewed by subject matter experts and testing specialists who will make a final determination on the retention or deletion of the question.”
Appeal procedures (PER 69) will be included in the instructions given to applicants in the test booklet. Applicants must give their objections to test questions in writing on the Written Examination Appeal Form (PER 60) provided by the proctor before leaving the test site.
The Oral Board Appeal Procedure will be provided to applicants before the oral or performance examination is administered to the applicant. Applicants must give their objections to test questions in writing on the Oral Board Appeal Form (PER 48) provided by the Personnel staff by the end of the day on which the test was administered.
Appealed questions will be reviewed by subject matter experts and testing specialists who will make a final determination on the retention or deletion of the question. There is no further appeal of this determination.
The results of the review of the question will be sent to the individuals appealing the examination question in writing or over the telephone.
V.E. Appeals.2 Other examination appeals. - “Any appeal of an examination practice not covered in Application Review or Appeal of Examination Questions above must be filed in writing with the Personnel Director immediately following the administration of the examination practice. Appeals of an examination practice will not be accepted once a grade has been assigned. The Personnel Director shall respond to all appeals filed in a timely manner. Appeals of the Personnel Director's decision may be filed with the Civil Service Commission within 7 days of notice of the response of the Personnel Director. The Civil Service Commission shall review the appeal and the response of the Personnel Director and shall make a determination. The Civil Service Commission may use its discretion as to whether the appellant shall appear in person. The decision of the Civil Service Commission on any appeal shall be final."
Individuals filing appeals will be notified by the Personnel Director in writing of the determination of the appeal and any further appeal actions they may exercise.
The examination process will continue unless the applicant appeals the determination of the Personnel Director under the provision of Other Examination Appeals. At that time the process will be suspended until the appeal can be resolved at a special or regularly scheduled meeting of the Civil Service Commission.
I.D. Appeals to the Civil Service Commission: