(INFORMATION TECHNOLOGY) SYSTEM ADMINISTRATION SUPERVISOR
SANTA CRUZ COUNTY
Under direction, to supervise and direct a unit engaged in
the administration of server hardware, software, operating systems, and
security; and to do other work as required. This includes the design,
installation, configuration, optimization, maintenance and support of host
systems and may include database server administration and systems programming.
This is the full
supervisory level class in the system administration series. Incumbents use
advanced knowledge of technology concepts coupled with strong business and
planning skills to manage information technology projects that are significant
in scope and impact. Incumbents are responsible for planning, assigning,
reviewing, and approving the work of subordinates and for preventing single
point of failure in support and availability of systems, including any disaster
recovery. Incumbents prioritize levels of support, based on customer
requirements, staffing, and system utilization and stability, and redirect
resources in response to new or changing customer needs. Errors may adversely
affect institutional image, create financial liability and/or result in
significant exposure. Incumbents are typically responsible for multiple systems
and errors affect users of these systems.
- Plans, directs, organizes, and schedules system analysis
functions of projects and/or assigned staff.
- Provides leadership in the development of system and
- Sets direction and policy for institutional projects
involving technology strategies.
- Communicates with top-level project sponsors and project
leaders regarding status of specific projects.
- Provides functional and administrative supervision over
- Coordinates the activities of assigned staff and
prioritizes multiple projects.
- Hires, trains, evaluates and disciplines staff, including conducting
- Makes formal recommendations regarding tools, techniques,
- Develops operation plans and directs the implementation of
- Analyzes and reports on team resource allocation and
projects future staffing needs.
- Reports on project and work status for self and group,
identifying issues and developing possible solutions.
- Sets goals and priorities and manages to those objectives.
- Serves as Project Manager, creates project documents,
including plans, schedules, and task lists; manages resource allocations,
schedules, and risk. Reports and escalates appropriately.
- Assists in development of departmental budget.
- Resolves highly complex system errors and issues, which
may involve advanced knowledge of operating systems, networks, and
deployed software, including network packet and system dump analysis.
- Directs and performs hardware set-ups and upgrades. Transports
related equipment as necessary.
- Performs related duties as required.
Thorough knowledge of:
- All hardware and operating systems and platforms used at
- The principles, practices and methods of designing and
operating stand-alone and networked computer operating systems.
- Database and server performance tuning and security issues.
- Data delivery issues.
- Service delivery standards.
- Computer operating systems, systems programming, computer
networking, system security and voice, data and radio networks.
- The languages, hardware and tools specific to the assignment(s).
- The principles, practices and methods of installing and
maintaining server software and hardware.
- Local operating system structures, policies and procedures.
- The principles, practices, and methods of designing server
- System configuration parameters.
- Programming through experience and/or formal education.
- Two or more scalable multi-user database systems and
advanced knowledge of database structure, programming and theory.
Working knowledge of:
- The principles, practices and methods of supervision, training
- The principles, practices and methods of project
- Advanced security concepts and protocols related to
database, server, network and web services
- Applicable network protocols, including routing and configuration..
Some knowledge of:
- The methods and techniques of developing and monitoring
project and unit budgets.
- Perform workload and planning control management,
providing relevant reports to management.
- Develop innovative solutions to difficult problems.
- Formulate appropriate problem solving frameworks to
address customer specific issues in a comprehensive and useful manner,
displaying a broad grasp of the relevant technical concepts and incorporating
these concepts into pragmatic solutions for customers.
- Lead project teams and demonstrate strong business process
and project management skills, including setting goals and priorities,
- Produce results in timely and efficient manner for own
work and work of direct reports.
- Demonstrate detailed understanding of customers' needs and
- Develop and apply operational policies and procedures
- Use good judgment and work with minimal direction.
- Coordinate and work with external entities.
- Set standards of performance tied to organizational goals in
order to control, develop and enhance productivity of staff.
- Work effectively with a wide range of constituencies in a
diverse technical environment.
- Manage technical vendor relationships.
- Establish budgets and operate within budgetary constraints.
- Plan and articulate strategic initiatives.
- Analyze computer system specifications and other
- Specify detailed requirements for hardware and software,
maintenance contracts, and software licenses.
- Create functional and technical specifications for complex
- Utilize and recommend appropriate technologies and
applications for business needs and problem resolution.
- Utilize system commands and processes, including operating
system and scripting languages.
- Train users in applications and operating system
- Interpret customer/user requirements and use engineering
techniques to design server based infrastructure and database systems.
- Interpret data on system usage and develop engineering
specifications to support changing service levels.
- Recommend and implement security standards in server and
- Operate applicable troubleshooting equipment / software
and analyze server, application/database and network problems using
- Utilize system tools such as editors, sniffers, debuggers,
and performance monitors.
- Utilize the languages, hardware, and tools specific to the
- Write/debug complex system scripts and/or applications and
create complex system-level programs for server and database
- Manage all aspects of user accounts.
- Understand and manipulate data structures.
- Present technical concepts to technical and non-technical
- Read, comprehend, and write technical documentation.
- Work cooperatively and effectively with other staff
members, customers, contractors and vendors.
- Communicate effectively, both orally and in writing.
- Lift equipment weighing up to 40 pounds.
Education and Experience:
Any combination of training and experience that would
provide the required knowledge and abilities is qualifying. A typical way to
obtain the knowledge and abilities would be:
A Bachelor's degree from
an accredited college or university in computer science or a related field and
five years of experience in systems administration, including at least two
years as a lead worker or full supervisor.
Certified Solutions Expert (MCSE) certification or Microsoft Certified IT
Professional (MCITP) certification and six years of experience in
systems administration, including at least two years as a lead worker or full
Seven years of progressively
responsible experience in systems administration, including at least two years
as a lead worker or full supervisor.
Seven years of
progressively responsible experience as a systems software analyst, including
at least two years as a lead worker or full supervisor.
Background Investigation: Some positions may require
fingerprinting and/or background investigation.
License: Possession and maintenance of a valid
California Class C Driver License.
Physical Requirements: The ability to lift items
weighing up to forty pounds.
Other Special Requirements: Availability to work
irregular hours, which may include evenings, nights, weekends and holidays.
Previous Class Titles: Supervising Information
Center Systems Analyst, Computer Operations Supervisor
Bargaining Unit: 41
Worker's Comp Code: 0053
EEOC Code: 02
Occupational Unit Group: 84