(INFORMATION TECHNOLOGY) MANAGER II
Class Code: KK8
Date Originated: 11/17
SANTA CRUZ COUNTY
Under direction, to manage information technology operations
and projects for multiple functional areas in a County department or for a
countywide functional area, including operational and strategic planning,
resource allocation, budgeting, and staffing; and to do other work as required.
Incumbents are typically responsible for multiple IT
functions within a County department or for a countywide functional area.
Incumbents establish the priority of IT projects within the department or
functional area(s) and often develop solutions to complex technical problems
independently. This class differs from the IT Manager I class in that the
latter is typically responsible for a single IT function in a County
department. It differs from the IT Manager III class in that the latter is
typically responsible for multiple IT functional areas either countywide or in
large departments with a large IT staff (typically twelve or more). Errors may
affect a large number of people within the department and/or County.†
- Manages multiple departmental IT functions or some
countywide functional area, supervising staff and/or assigned supervisors
or subordinate managers directly. Mentors and fosters professional
development of staff.
- Develops and leads the implementation of strategic and operational
plans, policies, and procedures for multiple IT functions.
- Works to leverage resources, systems and services to
eliminate redundancy and increase efficiency.
- Develops alternate project plans, problem resolutions, and
project budgets based on customersí needs and financial and/or staff
- Manages timelines and resource allocations for multiple
- Makes formal recommendations regarding tools, techniques,
- Develops, prepares and monitors program budget.
- Spends part of their time as an individual contributor to
the department or function.
- Performs other related duties as required.
- Current principles, practices, methods and tools used in
overseeing the design, development, support and/or implementation of
software and hardware solutions, systems, or products in the functional
areas of the assignment.
- Principles and methods used in hardware and software acquisition
- The principles of systems and procedures analysis.
- The principles, practices and methods of project
- Methods and techniques of problem-solving in the
functional areas of the assignment.
- Methods of long-term strategic management and technical
Working knowledge of:
- Methods and techniques of developing and monitoring
project and program budgets.
- The principles, practices and methods of supervision,
training, and mentoring.
- The tools and languages used in the department or
- Business and financial best practices.
- Commonly and/or locally used operating systems, software
applications and hardware.
- Principles and practices of customer service and support.
- Principles, practices and methods of contract management.
Some knowledge of:
- Manage multiple, large-scope IT functions effectively.
- Develop, interpret, revise, and apply operational policies
and procedures appropriately.
- Understand cross-department business practices and
- Work effectively with a wide range of constituencies in a
diverse technical environment.
- Work independently and solve complex technical problems
- Exercise initiative, ingenuity and sound judgment in
solving difficult administrative, technical and personnel problems.
- Develop innovative solutions to meet customersí needs.
- Demonstrate detailed understanding of customersí needs and
- Perform requirements analysis and produce requirements
documentation, functional specifications, use cases and entity
- Manage projects, with own staff or in matrix managed
structure, including creating and managing project plans, schedules,
resource allocations and risk.
- Demonstrate strong business process and project management
skills, including setting goals and priorities, increasing efficiency.
- Set standards of performance tied to organizational goals
to control, develop and enhance productivity of staff.
- Coordinate and work with external entities.
- Integrate applicable local, State and Federal policies
into County operations.
- Report resource allocations and project staffing needs.
- Develop and monitor program budgets.
- Prepare clear and concise administrative and technical
- Define problem areas, collect and evaluate data, validate
conclusions, and make recommendations.
- Present and explain technical concepts to technical and
- Produce results in a timely and efficient manner for own
work and work of direct reports.†
- Use good judgment and work with minimal direction.
- Work cooperatively and effectively with other staff
members, customers, vendors and contractors.
- Communicate effectively, both orally and in writing.
Education and Experience:
Any combination of training and experience that would
provide the required knowledge and abilities is qualifying. A typical way to
obtain the knowledge and abilities would be:
Masterís degree from
an accredited college or university in computer science, business or public
administration or a related field and one year of IT management or IT supervisory
BA/BS from an
accredited college or university in computer science, business or public
administration or a related field and two years of IT management or IT supervisory
Four years of IT
management or IT supervisory experience.
Background Investigation: Some positions may require
fingerprinting and/or background investigation.†
License: Possession and maintenance of a California
Class C Driver License.†
Other Special Requirements: Availability to work
irregular hours, which may include evenings, nights, weekends and holidays.
Bargaining Unit: 11
Workerís Comp Code: 0053
EEOC Code: 02
Occupational Unit Group: 84