MEDICAL CARE SERVICE WORKER
SANTA CRUZ COUNTY
Under direction, to assess client medical needs; to coordinate medical services and benefits for indigent eligible patients; to facilitate medical care from service providers and health care organizations; and to do other work as required.
Incumbents of this class manage a caseload of medically needy adults for whom they arrange appropriate medical and ancillary treatment; typically positions are assigned patients with complex or chronic medical conditions or individuals requiring hospitalization and post-inpatient assistance.
Arranges appropriate medical services for a caseload of indigent adults; assesses client needs based on established medical condition and authorizes treatment for diagnosis within the scope of coverage; contacts service providers and schedules tests, consultations and specialist appointments; coordinates ancillary services such as transportation, physical, occupational or speech therapies, medical supplies and pharmaceutical prescriptions; may assist in discharge planning for inpatients and arrange for placement in skilled medical facilities, convalescent hospitals or in-home care; assists clients of diverse ethnic and social background such as undocumented workers, mentally disturbed, transient residents and pregnant teenagers; serves as intermediary for the client working with eligibility workers, program managers, clinic staff, and provider organizations to ensure adequate medical care within program guidelines; assesses patient's social, emotional and financial condition for possible referral to appropriate support services agency; prepares written reports and statistical summaries on program activities; corresponds with providers, completes case progress notes and other appropriate documentation.
Training and Experience: Any combination of training and experience, which would provide the required knowledge and abilities, is qualifying. Typical ways to obtain these knowledge and abilities would be:
College or course work in social welfare and medical social services with a year of experience which provides the knowledge and abilities listed above,
Two years experience in a hospital or medical care agency or government sponsored insurance agency performing social services, discharge planning, utilization review or similar duties.