CENTRAL COLLECTIONS SUPERVISOR
SANTA CRUZ COUNTY
Under direction, to plan, organize, coordinate and supervise the operation of the Central Collections Division in the Auditor-Controller-Treasurer-Tax Collector’s Office; which includes servicing and collecting delinquent and other receivable accounts for various County departments; to make determinations and recommendations as to appropriate legal and other actions in securing payments; and to do other work as required.
This single-position class is responsible for the operations of the Central Collections Division of the Auditor-Controller-Treasurer-Tax Collector’s Office. The incumbent is responsible for supervising collection officers and clerical support staff and for establishing policy and coordinating collection activities with a variety of other County departments and outside agencies.
Plans, assigns and coordinates work of subordinates engaged in collecting delinquent unsecured property tax, delinquent and other receivable accounts of a number of departments, performing field work to obtain payments or liens and to secure or seize personal property for sale in settlement of tax accounts, performing general clerical work in setting up accounts, maintaining records, processing liens for recording, preparing legal forms for filing and processing court actions on accounts, preparing billings for bankruptcy and probate filings, performing clerical accounting duties in processing collection receipts for deposit, and maintaining controls of collection receipts and accounts; selects, trains, supervises and evaluates subordinate staff; studies and determines the feasibility of incorporating department collection functions into the centralized program; analyzes and establishes procedures and systems for new collection programs; consults with data processing personnel to plan and develop computer based systems for collection management; negotiate and approve settlements of accounts and repayment schedules; revises account records and recommendations on court actions prepared by subordinates; prepares complaints; refers cases to County Counsel for approval; testifies in administrative and court proceedings; authorizes distribution of collection receipts to accounts; coordinates other departments on the receipt of accounts; authorizes field visits to obtain payment and liens to seize and secure personal property for tax purposes; works with title companies to release liens; establishes priorities and schedules work to meet deadlines; assists subordinates to handle difficult or unusual problems; reviews work of subordinates for completion, accuracy and conformance with applicable laws and procedures; develops and implements new procedures as required and prepares procedure manual; prepares correspondence and reports; serves as a resource to subordinates and employees in other departments on collection matters; supervises the maintenance and control of records; may provide vacation and other temporary relief for other classes as required.
Training and Experience: Any combination of training and experience, which would provide the required knowledge and abilities, is qualifying. A typical way to obtain these knowledge and abilities would be:
Two years of professional experience in collections or financial, credit or loan investigation.
Bargaining Unit: 11
EEOC Category: 06
Occupational Grouping: 07
Workers’ Comp Code: 53