MENTAL HEALTH CLIENT SPECIALIST I & II

Job Specifications

Class Code:

NP5/NP6 

Analyst: 

LR/JS; MM; JES 

Date Originated:

10/90 

Date Revised:

9/11; 9/21


COUNTY OF SANTA CRUZ

DEFINITION

Under general supervision, to provide a variety of professional mental health and/or substance use disorder services and related administrative functions in support of clients and their families, including case management/care coordination, short term crisis intervention, evaluation, counseling, and/or assisting in the implementation of appropriate treatment or service plans; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

Mental Health Client Specialist I

This is the entry level in the professional Mental Health/Substance Use series and performs duties under the supervision of a mental health licensed or certified substance use disorder clinical supervisor. Incumbents perform case management/care coordination and/or crisis intervention, short term support, counseling to implement assigned client treatment plans. Clients include children or adults experiencing serious mental illness, a substance use disorder or severe emotional disturbance. Clients may also be in crisis or experiencing chronic illness or may have involvement with the criminal justice system. The Mental Health Client Specialist I class is distinguished from the lower-level classification of Community Mental Health Aide in that the latter assists professional Mental Health staff in providing client services. This classification is distinguished from the higher-level classification of Mental Health Client Specialist II in that the latter has a higher level of experience and/or educational requirements and is assigned to crisis intervention teams.

Mental Health Client Specialist II

This is the journey level in the professional Mental Health/Substance Use series. Incumbents are mental health license eligible and actively pursuing a full license from the California Board of Behavioral Science Examiners (BBS) or have a higher level of experience in providing crisis intervention services. The Mental Health Client Specialist II is distinguished from the lower-level classification of Mental Health Client Specialist I by either a higher level of educational requirements and/or specific experience requirements in providing crisis intervention services in the community or in an inpatient setting. The incumbentís assignment is to provide crisis intervention services with mobile emergency response or law enforcement/emergency medical co-response, walk-in crisis and/or street medicine or outreach. This includes programs such as Access Program which provides assessment and crisis intervention to individuals presenting as a walk-in for crisis services and requests for treatment. This classification is distinguished from the higher-level classification of Senior Mental Health Client Specialist I in that the latter requires licensing and provides intensive therapy and treatment in more complex cases. †

TYPICAL TASKS

Mental Health Client Specialist I & II


Mental Health Client Specialist II


EMPLOYMENT STANDARDS

Knowledge of:

Mental Health Client Specialist I

Working knowledge of:


Some knowledge of:


Mental Health Client Specialist II

Thorough knowledge of:

Working knowledge of:


Ability to:

Mental Health Client Specialist I & II


Training and Experience:

Any combination of training and experience, which would provide the required knowledge and abilities, is qualifying. A typical way to obtain these knowledge and abilities would be:

Mental Health Client Specialist I

 

Mental Health Client Specialist II


Special Requirements/Conditions:

Mental Health Client Specialist I


Mental Health Client Specialist II†


Background Investigation: Fingerprinting is required.

Special Working Conditions: All assignments: Exposure to offensive odors such as unwashed people and clothes, human and animal feces; the possibility of infections which may cause chronic disease or death; hostile or violent individuals; and may be exposed to cigarette smoke. Juvenile Hall and Acute/Emergency Services assignments: Exposure to noise, such as people yelling. Children's Service assignment: Exposure to disturbing material, such as photos of abused children; allergens such as poison oak, insect stings or bites, and pollens. Some positions may require lifting objects such as boxes of belongings weighing up to fifty pounds. Note: Persons in this classification may be assigned to positions with any of the above working conditions on an emergency, as needed basis.

Other Special Requirements: Positions may be assigned to carry an agency-issued cell phone and laptop and respond to crisis situations and perform "on-call" or call/back duties. Work situations may include evenings, weekends, and holidays.

Bargaining Unit: 41

EEOC Job Category: 02

Occupational Grouping: 50

Worker's Comp Code: 0290 - MHCS I †

††††††††††††††††††††††††††††††††††† 0285 - MHCS II