FAIR HEARING OFFICER
COUNTY OF SANTA CRUZ
direction, plans, coordinates, organizes, and directs the appeal and complaint
activities of the Human Services Department; represents the County in client
appeals of services and public assistance determinations; acts as an
administrative law judge in general assistance appeals and discrimination complaints;
and performs other work as required.
incumbent in this single position class is responsible for administering the
fair hearing and complaint programs of the Human Services Department. The
incumbent represents the County in dealings with the State on fair hearings and
complaint matters; is designated the agency civil rights coordinator and acts
as an administrative law judge.
- Supervises, trains, and evaluates
- Reviews requests for fair hearings
- Determines whether appellant is eligible
for aid paid pending the results of the hearing;
- Reviews case files to determine
whether agency actions are in conformance with regulations;
- Researches applicable laws and
regulations and contacts the State for interpretation on questionable issues;
- Consults with management and
staff, as needed, to gather additional details; if corrective action is
necessary, notifies the appropriate supervisor;
- Holds pre-hearing meetings with
appellants and staff to resolve matters outside of the hearing process;
- Prepares written presentations
setting forth the County's position with regard to issues being appealed;
- Presents the County's position,
including the authority to stipulate and make binding agreements in the
- Subpoenas witnesses and ensures that
necessary documents are available at the hearing;
- Reviews State decisions for
inconsistencies with regulations and factual information and develops written
justification for a rehearing; forwards decision to appropriate supervisor and
- Investigates and hears
- Analyzes, researches, and
implements non-discrimination regulations for the Workforce Innovation and
Opportunity Act (WIOA);
- Provides supervision, direction,
and guidance in matters related to applicants’ and recipients’ civil rights;
- Conducts administrative hearings;
- Serves as an administrative law
judge at hearings and renders decision granting or denying claims;
- Acts as liaison with County
Counsel on matters relating to state and evidentiary hearings;
- Recommends policy and/or other
changes on items related to appeals;
- Represents the agency at meetings
- Prepares position papers, reports,
- The basic regulations governing eligibility and
grant and social/human service determination for public assistance
- Procedures involved in eligibility determination
and grant maintenance.
- Interviewing techniques for obtaining factual
- Principles and practices of supervision and
- Administrative procedures relating to the appeal
and hearing processes.
- Basic laws and regulation governing the operation
of a public social service agency.
- Principles of work organization and
Some knowledge of:
- Principles and practices of diversity, inclusion,
- Supervise, train, and evaluate staff.
- Interpret and apply complex regulations, laws and
directives pertaining to public assistance programs and the provision of
- Present statements of fact, law, and argument
clearly and logically in both oral and written form.
- Gather information through record examination, research,
- Draw logical conclusions and make effective
recommendations and sound decisions.
- Establish and maintain effective working
relationships with appellants and their legal representatives, State
officials, departmental staff and others contacted in the course of work.
- Evaluate types of agency error or malfunction
resulting in appeals and complaints and recommend training or policy
- Respond appropriately to workplace
combination of education and experience, which would provide the required
knowledge and abilities, is qualifying, unless otherwise specified. A typical
way to obtain these would be:
- Equivalent to a bachelor’s degree
from an accredited college and two (2) years of experience equivalent to the
class of Benefits Representative Supervisor, Assistant Fair Hearing Officer or
above with the County of Santa Cruz.
- Six years’ experience equivalent
to the class of Benefits Representative Supervisor, Assistant Fair Hearing Officer
or above with the County of Santa Cruz.
Requirements: Possession of a valid
California Class C Driver License or the incumbent must provide suitable
transportation approved by the appointing authority.
CLASS TITLES: None
Benefit Status: 11
EEOC Job Category: 03
Occupational Grouping: 64
Workers' Comp Code: 0053